Issues and Terms
- How to place an order?
Placing an order is very simple! Just browse our website, select your favorite pajamas, choose your size and quantity, and then click “Add to Cart.” After completing your shopping, you will be taken to the checkout page via a provided link. Follow the instructions to complete your payment.
- How to choose the right size?
We provide a detailed size chart on each product page. Please choose the appropriate size based on your body measurements and preferences. If you have any questions, please contact customer service for advice.
- What payment methods do you offer?
We support multiple payment methods, mainly including credit cards (Visa, MasterCard), debit cards, and some major e-wallets. Your payment information is processed through a secure payment gateway.
- When will I receive my order?
Processing time is usually 1-3 business days. Shipping time varies depending on your location and is usually 3-7 business days. You will receive tracking information after shipment.
- What should I do if the goods I receive are defective or do not match my order?
Please contact our customer service within 7 days of receiving the goods, providing your order number and photos of the defective item. We will provide a return or exchange service depending on the circumstances.
- What is your return and exchange policy?
We offer a 30-day return and exchange service to ensure your satisfaction. If you decide to return an item, please ensure it is unwashed, unworn, and retains its original packaging and tags.
- Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us via email as soon as possible. If the order has not yet been shipped, we will do our best to process your request.